Polices for Tutoring
My time is valuable and so is yours. When you schedule a session with me, I commit to having that time available for you.
The First Session
Before we set up a session, we’ll set up a time to talk on the phone for approximately 15 minutes. I’ll answer any questions you may have and tell you about what I do. I meet students online with zoom, an easy video conferencing program that requires a one-time quick 10-second download. I recommend that you are close to your internet source, have a device with a larger screen, and use earbuds or headphones.
Cancellations and Rescheduling
There are no fees if you buy a tutoring package.
If you do need to Cancel or Reschedule, contact Justine directly by phone, text, or email.
Cancellations: There is a $40 cancellation fee, regardless of reason or notice given. Once the invoice is paid, the session can be re-scheduled.
Rescheduling: There is a $40 rescheduling fee, regardless of reason or notice given. Once the invoice is paid, the session can be re-scheduled.
There are 3 types of tutoring packages. The fee is paid before tutoring starts. There are no fees for cancelling or rescheduling when you buy a package.
Individual Tutoring Sessions
After you have paid for a tutoring package, you may continue to do sessions by paying for each session individually or by purchasing another package.
Cost of individual tutoring is $90/hour and is in increments of 1 hour + 5 minute increments. Example: 1 hour and 5 minutes, 1 hour and 10 minutes, etc. I would never want you to be dissatisfied. If you are not satisfied with a specific session and have decided you are very unhappy with the session, I ask that you simply send me an email explaining what you did not find helpful. Payment is through paypal or stripe. It’s very easy and only requires a valid debit or credit card. There is no need to have an account with those companies.
Showing Up Late
If you are late to a session, that time will be charged for.
No Show or No Call
It is a $100 fee for no-shows/no-call regardless of the reason.
Finished with Tutoring
I may end the tutoring sessions or tutor-student relationship if I believe progress is not being made, there is a lack of commitment, 3 or more cancellations or reschedules or any other reason I see appropriate. The relationship ideally ends after the student has told me they have passed.
I’m always available after you pass also!
I have been known to be a reference for students, give advice on what type of job to accept and when to change jobs.
There are no refunds.
The NCLEX Tutor and KoaPine Tutoring & Test Prep LLC cannot and does not guarantee any particular results or outcome; testimonials and past results of other students do not predict or guarantee future results.