Polices for Tutoring
Our time is valuable and so is yours. When you schedule a session with one of our tutors, we commit to having that time available for you.
The First Session
Before we set up a session, we’ll set up a time to talk on the phone for approximately 10 minutes. We can answer any questions you may have and tell you about what we do. We meet students online with zoom. We recommend that you are close to your internet source, have a device with a larger screen, and use earbuds or headphones.
Cancellations and Rescheduling
If you do need to Cancel or Reschedule, contact your tutor directly by email.
There are no fees if you buy a tutoring package and cancel within 2 hours of your session. If it’s less than 2 hours, 1 hour will be taken off of your tutoring package.
If you are paying per session; see fees below:
Cancellations or Rescheduling: There is a $50 cancellation fee if notice is given in less than 24 hours. Once the invoice is paid, the session can be re-scheduled.
Tutoring Packages & Individual Sessions
See thenclextutor.com/tutoring for prices.
When buying a package or session, you must pay at least 48 hours in advance.
If payment is not received on time, your spot will no longer be available.
We would never want you to be dissatisfied. If you are not satisfied with a specific session and have decided you are very unhappy with the session, we ask that you simply send your tutor an email explaining what you did not find helpful. Refunds for sessions already completed are decided on a case by case basis.
Access to our online classroom and resources are only provided to those that pay for a tutoring package or pay for weekly individual tutoring sessions. You will not have access if you only do 1 tutoring session.
- Our resources include content review videos, discount code for free online Brainscape flashcard membership, discount code for Nugget Pages, mastery app discount, and readiness tests
Showing Up Late
If you are late to a session, that time will be charged or accounted for.
No Show or No Call
It is a $100 fee for no-shows/no-call regardless of the reason. If you bought a package, 1 hour will be subtracting from your total hours left.
Finished with Tutoring
We may end the tutoring sessions or tutor-student relationship if we believe progress is not being made, there is a lack of commitment, 3 or more cancellations or reschedules or any other reason we see appropriate. The relationship ideally ends after the student has told us they have passed.
Refunds
There are no refunds for tutoring hours already used. If you do not use your entire tutoring package a refund will be given.
The NCLEX Tutor and KoaPine Tutoring & Test Prep LLC cannot and does not guarantee any particular results or outcome; testimonials and past results of other students do not predict or guarantee future results.