Polices for Tutoring
My time is valuable and so is yours. When you schedule a session with me, I commit to having that time available for you.
The First Session
Before we set up a session, we’ll set up a time to talk on the phone for approximately 15 minutes. I’ll answer any questions you may have and tell you about what I do. I meet students online with zoom, an easy video conferencing program that requires a one-time quick 10-second download. I recommend that you are close to your internet source, have a device with a larger screen, and use earbuds.
Cancellations and Rescheduling for payment of individual tutoring sessions
There are no fees if you buy a tutoring package.
If you do need to Cancel or Reschedule, contact Justine directly by phone, text, or email.
Cancellations: There is a $40 cancellation fee, regardless of reason or notice given. Once the invoice is paid, the session can be re-scheduled.
Rescheduling: There is a $40 rescheduling fee, regardless of reason or notice given. Once the invoice is paid, the session can be re-scheduled.
5-hour tutoring package is $375. This fee is paid before tutoring starts. The 5 hours of tutoring are to be used within 1 month of the first session. For example, if you had your first session on June 7, then the last day you can set up a session is July 7. There are no refunds if you do not complete the 5 hours within one month. There are no fees for cancelling or rescheduling.
Individual Tutoring Sessions
After you have paid for a tutoring package, you may continue to do sessions by paying for each session individually at $100/hour or by purchasing another 5-hour tutoring package.
Cost of individual tutoring is $100/hour and is in increments of 1 hour + 5 minute increments. Example: 1 hour and 5 minutes, 1 hour and 10 minutes, etc. I would never want you to be dissatisfied. If you are not satisfied with a specific session and have decided you are very unhappy with the session, I ask that you simply send me an email explaining what you did not find helpful. Payment is required within 24 hours after the session is over. Payment is through paypal or stripe. It’s very easy and only requires a valid debit or credit card. There is no need to have an account with those companies.
Showing Up Late
If you are late to a session, that time will be charged for.
No Show or No Call
It is a $100 fee for no-shows/no-call regardless of the reason.
Finished with Tutoring
I may end the tutoring sessions or tutor-student relationship if I believe progress is not being made, there is a lack of commitment, 3 or more cancellations or reschedules or any other reason I see appropriate. The relationship ideally ends after the student has told me they have passed.
I’m always available after you pass also!
I have been known to be a reference for students, give advice on what type of job to accept and when to change jobs.
There are no refunds.
The NCLEX Tutor and KoaPine Tutoring & Test Prep LLC cannot and does not guarantee any particular results or outcome; testimonials and past results of other students do not predict or guarantee future results.